Frequently Asked Questions
Expert guidance for your luxury jewelry and timepiece experience.
Are the luxury watches and jewelry sold at E.D. Marshall Jewelers authentic?
Absolutely. Every piece in our collection, from estate jewelry to pre-owned luxury watches, undergoes a rigorous multi-point inspection by our GIA-certified gemologists and master watchmakers to guarantee 100% authenticity.
What is your shipping policy for high-value items?
We offer fully insured, signature-required shipping on all orders. Due to the high value of our inventory, we utilize secure carriers to ensure your purchase arrives safely and discreetly at your doorstep.
Do you offer professional appraisals for insurance purposes?
Yes, we provide professional appraisal services for jewelry and watches. Our experts provide detailed documentation that can be used for insurance coverage, estate planning, or personal records.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. We offer a 14-day return period for most items, provided they are in their original, unworn condition with all security tags and packaging intact.
Can I trade in my current watch or jewelry toward a new purchase?
Yes, E.D. Marshall Jewelers is one of the largest buyers of luxury goods in the Southwest. We offer competitive trade-in values for fine jewelry, diamonds, and high-end timepieces which can be applied directly to your new selection.
Do you provide repair services for luxury timepieces?
Our on-site service center is staffed by master watchmakers capable of performing everything from basic battery replacements to complex mechanical overhauls for brands like Rolex, Patek Philippe, and Breitling.